Refund and Returns Policy

Last Updated: October 31, 2025
Applies to: Knutzen’s Meats Inc. —
www.knutzensmeats.com

1. Overview

At Knutzen’s Meats, we take pride in providing fresh, high-quality meat and exceptional service.
Because our products are perishable, we handle returns and refunds a little differently than stores selling non-food items.

Please read this policy carefully before placing your order.

2. Perishable Goods

Due to food safety regulations, we cannot accept returns of fresh or frozen meat once it has left our premises.
However, if there is an issue with your order, we’ll do everything we can to make it right.

3. Order Issues or Damaged Products

If your order:

Contains the wrong items, or
Appears unsafe or spoiled

Please contact us within 24 hours of pickup.

Provide:

Your order number
A brief description of the issue
(If possible) a photo of the product in question

Once verified, we may offer one of the following:

A replacement of the affected item(s)
A store credit
A refund to your original payment method

We handle each case individually to ensure fairness and food safety.

4. Order Cancellations

Orders can be canceled within 2 hours of placement, provided the order has not yet been prepared.
Once your order is being prepared, we can no longer guarantee cancellation or refunds.

If you need to cancel, contact us immediately at
509-518-5479 or
sales@knutzensmeats.com.

5. Non-Perishable Items

For non-perishable products (such as sauces, seasonings, or merchandise), you may return them within
5 days of purchase, provided they are unopened and in their original packaging.

6. Refunds

Approved refunds will be processed to your original payment method within 5–7 business days.
You’ll receive a confirmation email or text once your refund has been issued.

7. Contact Us

If you have any questions or concerns about your order, please reach out:

Knutzen’s Meats Inc.
Email: sales@knutzensmeats.com
Phone: 509-518-5479
Address: Knutzen’s Meats, 6404 W. Court Street, Pasco, WA 99301

8. Our Commitment

We value your trust and strive to make every order right.
If there’s ever a problem, please contact us — we’ll work with you to find a fair solution.